Truck Centers, Inc. - Freightliner Western Star Dealer

The customer service was great, for the most part. Had an issue with a second shift gal who was argumentative about certain issues we wanted addressed. The facilities are immaculate. Nice big recliners, free laundry and showers and a quiet room to catch a nap. The 2 gals who work day shift/first shift, Ashley and Cortney, were wonderful. Adam was helpful as well. Management was great and worked with us on the issues we needed addressed and overall, our 2 day visit was satisfactory.

Better place than most for repairs though it took longer than normal they were friendly. However should consider getting a new cleaning staff. They swear and complain the minute they come in up and down the halls. Then we’re discussing that one of the dryers were broken or something and didn’t bother to tell me. Had to figure it out after they left.

The lack of communication between managers, front desk, mechanics to customers is ridiculous. Not only did I have to continuously call front desk at service department to let me know what was going on. Courtney put me on hold, left, never came back until someone else picked up. We waited 2 days at the hotel across the street as they “double checked” everything and they even suggested repairs outside of what was asked to do. Finally said we were okay to go and FAILED TO TIGHTEN ALL LUG NUTS ON PASSENGER SIDE WHEEL HUB! Did not want to take accountability when I called to let them know. Please if you come here, double check their work before you sign papers and leave the property. Mechanics claimed they did not touch the lugs but the truck did not arrive like that to begin with. The only way for all lug nuts to come loose is with a PSI power drill! It’s the fact that the wheel could have come off on the highway and caused us our lives and an accident. I mean completely unprofessional and zero communication.

They did awesome job on my truck and had it all completed in 2 days instead of 5. Thank you. Everything went so much smoothly than my last facility i delt with. The front counter ladies were so nice and professional. They had a handle on everything thank you Ashley and Courtney. I was impressed by Ashley how she can multi-task and handle us truckers. I look forward to next time. God bless and Keep it Great

Courtney and Ashley the customer service reps at the service counter re-established my confidence in CS. They bend over backwards to make sure everyone is taken care of. For example RUNNING upstairs and around the parking lot to find a driver who’s truck just became ready. Smiling and friendly when interacting with customers and other employees. Great Job. The way customer service was meant to be.

My rv was having transmission error codes and need a new heating core. They got it in right away and finished it in a reasonable time. Then, when I brought it home I noticed that there were missing screws on my dashboard and the dashboard was not properly put back together. So I had to take apart my whole dashboard and put it back together again while having to find the correct missing screws and purchase them. Managers responded to my phone call the next day and took care of our issues and said the mechanic was newer and will have a stern talk him. Also order a couple of parts from them and they were very helpful with that.